A customer success leader hands the quarterly partnership review to an agent
The customer success leader asks Beryl to prepare a quarterly review of every healthcare partnership. The agent collects each partnership contact from People, summarizes the last 90 days of Channels activity for each partnership, gathers the shared files from OneCloud, checks access activity in Teams, and writes a 12-page brief that ranks the partnerships by relationship health. Before it finishes the brief, the agent asks the customer success leader to approve the inclusion of three sensitive partnerships.
Result
The agent gathers the records from every product, so the customer success leader's part of the review is to approve the three sensitive partnerships and read the finished brief. The leadership team receives the review with every healthcare partnership ranked by relationship health.





