Connect care teams, patients, and partners with compliant communication

Care coordination breaks down when patient information scatters across Electronic Medical Record (EMR) systems, referral platforms, and communication tools. Delalify unifies patient relationships, secure messaging, and clinical documentation so providers deliver consistent care without compromising compliance.

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The challenge

Fragmented systems compromise care quality and patient trust

A patient schedules an appointment through the online portal, but the reminder message goes to an outdated phone number because someone updated their contact in the billing system but not the scheduling platform. The primary care physician refers them to a specialist, who has no visibility into previous conversations about treatment preferences or social determinants of health documented during the initial visit. Care coordinators send follow-up instructions via one messaging platform while the pharmacy uses a different system for refill reminders, overwhelming patients with disconnected notifications. When a patient updates their insurance or emergency contact, the change takes days to propagate across departments, creating gaps that delay care and erode confidence.

Workflows

How teams work together

See how Delalify People, Channels, OneCloud, and Teams connect to enhance operations and improve outcomes.

Coordinate patient care across the entire health system

When a patient registers at any facility in the health system, Delalify People creates a unified profile that syncs across primary care, specialty clinics, and ancillary services. Demographic updates made during check-in at one location immediately reflect everywhere, ensuring appointment reminders, test results, and billing statements reach patients reliably. Care teams tag patients by chronic condition, care plan status, and social risk factors, creating segments that drive proactive outreach campaigns in Channels. Referral coordinators document specialist recommendations and share patient summaries through OneCloud, attaching care plans and diagnostic images directly to the patient profile where authorized providers access them securely. Teams enforces role-based access rules that follow HIPAA requirements, ensuring medical assistants see scheduling details while billing staff access only insurance information and clinicians view full medical histories.

Outcome

Patients experience smooth transitions between providers because everyone works from the same record, care coordinators reduce administrative burden by eliminating duplicate data entry, and compliance teams demonstrate proper access controls through detailed audit logs.

Send timely patient communication that improve health outcomes

Healthcare organizations send appointment reminders, preventive care outreach, and post-discharge follow-ups through disconnected platforms, making it difficult to track which messages patients actually receive and respond to. Delalify Channels consolidates these workflows by pulling patient groups directly from Delalify People, sending SMS reminders to those who prefer text and emails to others based on personalized communication preferences. When a patient schedules a procedure requiring pre-operative instructions, Channels automatically triggers a multi-step journey that sends preparation guidelines, fasting reminders, and arrival directions at precisely timed intervals. Post-visit surveys collect satisfaction feedback that syncs to patient timelines in People, giving care teams visibility into experience trends across departments. OneCloud attaches discharge instructions, medication lists, and educational materials to patient profiles, allowing Channels to include secure links in follow-up messages without exposing protected health information.

Outcome

No-show rates decrease because reminders reach patients through preferred channels at optimal times. Care transitions become safer as patients receive consistent instructions, and satisfaction scores improve when communication feels coordinated rather than overwhelming.

Manage referral networks and community partnerships

Health systems work with referring physicians, community health workers, social service agencies, and specialty clinics, but managing these external relationships often happens through email threads and shared drives that lack audit trails or access controls. Delalify People centralizes partner contacts, documenting referral patterns, contractual agreements, and collaboration history in structured profiles visible to authorized staff. When a care coordinator identifies a patient needing housing assistance, they search People for community partners by service type and geographic coverage, then send secure referral requests through Channels that include only the information necessary for the partner to respond. OneCloud stores partnership agreements, credentialing documents, and training certifications attached to partner profiles, making it simple to verify compliance before sharing patient information. Teams provisions temporary access for visiting specialists or research collaborators, automatically revoking permissions when projects conclude.

Outcome

Care coordinators connect patients to community resources faster because partner contact information stays current. Compliance officers are able to demonstrate proper safeguards when sharing protected information, while external partners report smoother collaboration because they receive consistent communication.

Integrate clinical operations with centralized communication

Department managers, infection control teams, quality improvement staff, and medical directors all need to communicate with clinicians and support personnel, but messages get buried in email inboxes or lost in bulletin boards scattered across the intranet. Delalify People becomes the single directory for all staff, automatically syncing role changes when nurses transfer units, physicians join new service lines, or support staff adjust schedules. Delalify Channels sends policy updates, training reminders, and urgent alerts to staff groups defined by role, department, or certification status, ensuring critical information reaches the right people without broadcasting to the entire organization. Delalify OneCloud stores protocols, formulary updates, and equipment manuals where department heads share them through Channels messages or link them in staff profiles in People. Delalify Teams integrates with the HR system to provision access when employees start and revoke it when they separate, keeping internal communication secure and recipient lists accurate.

Outcome

Clinical staff receive relevant updates without sifting through irrelevant messages. Managers confirm policy acknowledgment through Channels engagement tracking and compliance teams demonstrate proper information security through Teams access controls.

26%

Reduction in 30-day readmissions

82%

Warm handoff completion rate

$2.4M

Avoided in readmission penalties

Capabilities

Platform features that powers your relationships

Built to handle the complexity of your operations

HIPAA-compliant patient communication

Send appointment reminders, care instructions, and satisfaction surveys through Channels while OneCloud encrypts attachments and Teams enforces access policies that satisfy regulatory requirements.

Longitudinal patient timelines

Document every appointment, phone call, referral, and message in People, creating comprehensive interaction histories visible to authorized care team members across the health system.

Automated care journey orchestration

Trigger Channels campaigns when patients schedule procedures, receive diagnoses, or miss follow-up appointments, delivering coordinated education and outreach without manual tracking.

Secure document sharing

Attach care plans, test results, and educational materials to patient profiles in OneCloud, then share secure links through Channels that expire automatically and require authentication.

Regional data residency

Choose OneCloud storage regions per facility to ensure protected health information remains within required jurisdictions, meeting state and international privacy regulations.

Credentialing and compliance tracking

Store provider licenses, training certificates, and partnership agreements in OneCloud with automated expiration alerts sent through Channels, keeping credentialing current without manual calendars.

Success stories

Real outcomes from organizations like yours

See how teams achieve measurable results with Delalify

Regional health system reduces readmissions through coordinated follow-up

Context

A five-hospital health system struggled with high readmission rates for heart failure and diabetes patients. Care coordinators documented discharge plans in the EMR, but post-discharge outreach happened through personal email and phone logs that other team members could not access. When patients called with questions, staff lacked visibility into previous conversations, resulting in conflicting advice and delayed interventions. The health system needed a way to coordinate follow-up across primary care, specialty clinics, and community health workers without building custom integrations.

Implementation

The health system deployed Delalify People as a unified patient relationship platform, syncing demographic data from the EMR while allowing care coordinators to document social determinants, support needs, and outreach history not captured in clinical systems. Delalify Channels automated post-discharge journeys that sent medication reminders via SMS, educational content via email, and satisfaction surveys seven days after hospital release. Care coordinators tagged high-risk patients in Delalify People, triggering weekly check-in campaigns through Channels that escalated to phone outreach when patients did not respond. Delalify OneCloud stored discharge instructions, medication lists, and care plans attached to patient profiles, allowing coordinators to send secure links in Channels messages without exposing protected information via unsecured email. Delalify Teams granted community health workers scoped access to view outreach history and care plans while restricting visibility into billing and insurance details.

Results

30-day readmission rates dropped 26 percent as patients received consistent follow-up across the care team. Care coordinators reported 40 percent less time spent tracking down previous conversations because all outreach history appeared in patient timelines. Patient satisfaction scores improved 18 points as families felt supported instead of abandoned after discharge. The health system avoided approximately $2.4 million in readmission penalties during the first year.

Community health center scales behavioral health integration

Context

A federally qualified health center expanded behavioral health services but struggled to coordinate care between medical providers and mental health clinicians. Patients disclosed trauma histories to therapists that primary care physicians never learned about, while prescribing decisions happened without awareness of concurrent counseling. Referrals between departments relied on faxed forms that went missing or arrived after patients had already been scheduled, creating frustrating delays. The center needed a way to share appropriate context across disciplines without overwhelming clinicians with information outside their scope.

Implementation

The center configured Delalify People to create unified patient profiles visible to both medical and behavioral health teams, with Delalify Teams enforcing role-based access that showed medical assistants only scheduling details while allowing clinicians to view integrated care timelines. Behavioral health clinicians documented session summaries and safety plans directly in Delalify People, flagging critical information that appeared in medical provider views without exposing full therapy notes. Channels sent appointment reminders that reflected integrated schedules, notifying patients about upcoming medical and behavioral health visits in the same message. When providers identified patients needing behavioral health support, they created referrals in People that automatically assigned cases to available therapists and triggered Channels outreach introducing the service. Delalify OneCloud stored screening tools, treatment protocols, and patient education materials where both medical and behavioral health staff could access standardized resources.

Results

Warm handoff completion rates increased from 47 percent to 82 percent because patients received timely outreach explaining the referral and next steps. Clinicians reported greater confidence in treatment planning because they could review interaction histories across disciplines. No-show rates for initial behavioral health appointments decreased 31 percent as Channels sent coordinated reminders reflecting integrated schedules. The center expanded behavioral health capacity by 60 percent without hiring additional administrative staff to manage referral coordination.

Deliver coordinated care with complete patient context

Healthcare organizations trust Delalify to unify patient relationships, secure messaging, and clinical documentation while maintaining HIPAA compliance. Connect with our healthcare specialists to design a solution for your care teams.

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