Connect care teams, patients, and partners with compliant communication

Care coordination breaks down when patient information sits in Electronic Medical Record (EMR) systems, referral platforms, and communication tools that don't talk to each other. Delalify unifies patient relationships, secure messaging, and clinical documentation so providers deliver consistent care without compromising compliance.

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The challenge

Isolated systems compromise care quality and patient trust

A patient schedules an appointment through the online portal, but the reminder message goes to an outdated phone number because someone updated their contact in the billing system but not the scheduling platform. The primary care physician refers them to a specialist, who has no visibility into previous conversations about treatment preferences or social determinants of health documented during the initial visit. Care coordinators send follow-up instructions via one messaging platform while the pharmacy uses a different system for refill reminders, overwhelming patients with uncoordinated notifications. When a patient updates their insurance or emergency contact, the change takes days to propagate across departments, creating gaps that delay care and erode confidence.

Workflows

How teams work together

See how Delalify People, Channels, OneCloud, and Teams connect to enhance operations and improve outcomes.

Coordinate patient care across the entire health system

When a patient registers at any facility, Integration syncs their profile in Delalify People across primary care, specialty clinics, and ancillary services. Care teams tag patients by chronic condition and social risk factors, and Automation triggers proactive outreach campaigns in Channels. Referral coordinators share patient summaries through OneCloud, attaching care plans where authorized providers access them. Teams enforces HIPAA-compliant role-based access rules for each department.
Outcome

Patients experience smooth transitions between providers because everyone works from the same record, care coordinators reduce administrative burden by eliminating duplicate data entry, and compliance teams demonstrate proper access controls through detailed audit logs.

Send timely patient communication that improve health outcomes

Healthcare organizations send reminders and follow-ups through isolated platforms. Delalify Channels consolidates these workflows by pulling patient groups from People, sending SMS or email based on preferences. When a patient schedules a procedure, Automation triggers multi-step journeys that send preparation guidelines and arrival directions at precisely timed intervals. Post-visit surveys sync to patient timelines through Integration. OneCloud attaches discharge instructions and medication lists to patient profiles.
Outcome

No-show rates decrease because reminders reach patients through preferred channels at optimal times. Care transitions become safer as patients receive consistent instructions, and satisfaction scores improve when communication feels coordinated rather than overwhelming.

Manage referral networks and community partnerships

Health systems work with referring physicians, community health workers, and social service agencies through email threads lacking audit trails. Delalify People centralizes partner contacts with referral patterns and collaboration history. Care coordinators search for community partners and send secure referral requests through Channels. Automation notifies partners when referrals match their service type and geographic coverage. OneCloud stores partnership agreements and credentialing documents. Teams provisions temporary access for visiting specialists, and Integration syncs partner credentials from external verification systems.
Outcome

Care coordinators connect patients to community resources faster because partner contact information stays current. Compliance officers are able to demonstrate proper safeguards when sharing protected information, while external partners report smoother collaboration because they receive consistent communication.

Integrate clinical operations with centralized communication

Department managers, infection control teams, and medical directors need to communicate with clinicians, but messages get buried in email inboxes. Integration with HR keeps People current as staff transfer units or join new service lines. Automation routes Channels policy updates and urgent alerts to staff groups by role, department, or certification status. OneCloud stores protocols and equipment manuals. Teams provisions access when employees start and revokes it when they separate.
Outcome

Clinical staff receive relevant updates without sifting through irrelevant messages. Managers confirm policy acknowledgment through Channels engagement tracking and compliance teams demonstrate proper information security through Teams access controls.

26%

Reduction in 30-day readmissions

82%

Warm handoff completion rate

$2.4M

Avoided in readmission penalties

40%

Less time tracking follow-ups

Capabilities

Platform features that powers your relationships

Built to handle the complexity of your operations

HIPAA-compliant patient communication

HIPAA-compliant patient communication

Send appointment reminders, care instructions, and satisfaction surveys through Channels while OneCloud encrypts attachments and Teams enforces access policies that satisfy regulatory requirements.

Longitudinal patient timelines

Document every appointment, phone call, referral, and message in People, creating comprehensive interaction histories visible to authorized care team members across the health system.

Automated care journey orchestration

Use Automation to trigger Channels campaigns when patients schedule procedures or miss follow-up appointments, delivering coordinated outreach without manual tracking.

Secure document sharing

Secure document sharing

Attach care plans, test results, and educational materials to patient profiles in OneCloud, then share secure links through Channels that expire automatically and require authentication.

Regional data residency

Choose OneCloud storage regions per facility to ensure protected health information remains within required jurisdictions, meeting state and international privacy regulations.

Credentialing and compliance tracking

Credentialing and compliance tracking

Store provider licenses and training certificates in OneCloud with Integration syncing from verification systems and expiration alerts sent through Channels.

Success stories

Real outcomes from organizations like yours

See how teams achieve measurable results with Delalify

Regional health system reduces readmissions through coordinated follow-up

Context

A five-hospital health system struggled with high readmission rates for heart failure and diabetes patients. Care coordinators documented discharge plans in the EMR, but post-discharge outreach happened through personal email and phone logs that other team members could not access. When patients called with questions, staff lacked visibility into previous conversations, resulting in conflicting advice and delayed interventions. The health system needed a way to coordinate follow-up across primary care, specialty clinics, and community health workers without building custom integrations.

Implementation

The health system deployed Delalify People as a unified patient platform, using Integration to sync demographic data from the EMR. Automation triggered Channels post-discharge journeys with medication reminders and satisfaction surveys. High-risk patient tags in People activated weekly check-in campaigns that escalated when patients did not respond. OneCloud stored discharge instructions attached to patient profiles. Teams granted community health workers scoped access while restricting billing visibility.

Results

30-day readmission rates dropped 26 percent as patients received consistent follow-up across the care team. Care coordinators reported 40 percent less time spent tracking down previous conversations because all outreach history appeared in patient timelines. Patient satisfaction scores improved 18 points as families felt supported instead of abandoned after discharge. The health system avoided approximately $2.4 million in readmission penalties during the first year.

Community health center scales behavioral health integration

Context

A federally qualified health center expanded behavioral health services but struggled to coordinate care between medical providers and mental health clinicians. Patients disclosed trauma histories to therapists that primary care physicians never learned about, while prescribing decisions happened without awareness of concurrent counseling. Referrals between departments relied on faxed forms that went missing or arrived after patients had already been scheduled, creating frustrating delays. The center needed a way to share appropriate context across disciplines without overwhelming clinicians with information outside their scope.

Implementation

The center configured Delalify People for unified patient profiles visible to both medical and behavioral health teams. Teams enforced role-based access, and behavioral health clinicians documented session summaries with privacy-controlled flags. Automation triggered Channels appointment reminders reflecting integrated schedules. When providers created referrals in People, Integration assigned cases to available therapists and triggered outreach. OneCloud stored screening tools and treatment protocols accessible to both teams.

Results

Warm handoff completion rates increased from 47 percent to 82 percent because patients received timely outreach explaining the referral and next steps. Clinicians reported greater confidence in treatment planning because they could review interaction histories across disciplines. No-show rates for initial behavioral health appointments decreased 31 percent as Channels sent coordinated reminders reflecting integrated schedules. The center expanded behavioral health capacity by 60 percent without hiring additional administrative staff to manage referral coordination.

Deliver coordinated care with complete patient context

Healthcare organizations trust Delalify to unify patient relationships, secure messaging, and clinical documentation while maintaining HIPAA compliance. Connect with our healthcare specialists to design a solution for your care teams.

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