Welcome to Delalify.
By choosing to utilize any of our services or products, you are entering into a binding agreement with us. This Terms of Service (ToS) outlines the conditions of that agreement, detailing your rights, our rights, and the expected conduct for all parties involved.
Whether you are an individual, a business, or an organization seeking to tap into the future of technological solutions, we're elated to have you aboard. Please read this ToS document carefully to ensure a harmonious partnership.
DELALIFY LTD
Liberation Road, 6-7th Floor, Atlantic Tower.
Airport City. Accra, Ghana
DELALIFY LLC
254 Chapman Rd, Ste 208 #10942
Newark, Delaware 19702 United States of America
Delalify is a technology enterprise established to solve problems. Our services are designed to enhance productivity, creativity, and connectivity for individuals and businesses. By utilizing our platforms and products, you gain access to cutting-edge solutions that cater to your unique needs.
These Terms of Service are effective as of August 19th 2024. By continuing to use our services, you acknowledge and agree to the terms outlined in this document.
Delalify or Company Refers to Delalify, a technology enterprise established to solve problems.
User(s) or You Denotes any individual, entity, or organization accessing, using, or purchasing any product or service offered by Delalify, either via the company's primary website or any affiliated platforms.
Services Encompasses the array of software and technological solutions offered by Delalify, including but not limited to Conjoin, Channels, People, OneCloud, Commerce, Builder, Wallet, and Tables.
Website Signifies the official online presence of the company, accessible at delalify.com.
Content Includes any data, text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code, including but not limited to the design, structure, selection, coordination, expression, "look and feel", and arrangement of such content available on the Website or within the Services.
Agreement Denotes this Terms of Service document, encompassing all clauses, terms, and provisions herein.
SaaS (Software as a Service) A cloud-based service where instead of downloading software on your desktop PC or business network to run and update, you instead access an application via an internet browser.
Third-party Refers to any entity or service that is not owned or controlled by Delalify, which may include other users, software applications, platforms, or websites.
Account Designates the personalized access given to users upon registration on the Delalify platform, allowing them to use the Services and interact with the platform's features.
Data Means any information, files, or content users upload, transmit, or store using our Services.
To maintain the safety and integrity of our services, it is crucial that all users adhere to the following guidelines. Engaging in any of the activities listed below is strictly prohibited and may lead to suspension or termination of your account.
Adhering to these rules helps keep our services safe and accessible for everyone.
Some of our services allow you to upload, submit, store, send, receive, or share your content. You are not required to provide any content, but if you do, ensure you have the necessary rights to use it and that it is lawful.
Your content remains yours. This means you keep any intellectual property rights you have in your content, such as copyrights in your creative works or the right to share content owned by others if they have given you permission.
We may use your content to operate, improve, and promote our services. This includes hosting, displaying, and allowing you to share your content as you see fit. We may also create derivative works from your content to enhance service functionality or translate content into other languages.
We analyze your content to provide and improve our services. This can include checking for spam or illegal content, organizing content, and personalizing your user experience with recommendations and customized search results. Analysis occurs when content is sent, received, and stored.
We may use content that you share publicly to promote our services. For example, we might use a review you write to promote an app or display a screenshot of your content to advertise features.
The rights you grant us last as long as your content is protected by intellectual property rights. If you delete your content from our services, we will cease its public availability reasonably quickly, except where others have shared it or it has been used with other services.
You can terminate your account at any time. We also reserve the right to suspend or terminate your account if you violate our terms, are inactive for an extended period, or for other reasons we deem appropriate.
Effective account management is essential for maintaining the security and compliance of our services. By outlining the necessary steps and policies for creating and maintaining your account, we ensure a mutually beneficial relationship that enhances both user experience and operational integrity.
To utilize certain features of our services, creating an account is required. During registration, you must provide accurate and current personal information. You are responsible for safeguarding your password and any activities that occur under your account. We recommend using robust passwords and regularly updating your account information.
Our services offer various account types to accommodate different needs. Certain accounts may require additional verification to enhance security. It is crucial to select an account type that aligns with your intended use of our services.
We reserve the right to impose limitations on your account based on your usage patterns, jurisdiction, or compliance with our policies. Engaging in fraudulent activities or misrepresentation of your identity is prohibited and may lead to the termination of your account.
Accounts that remain inactive for an extended period are subject to deactivation. If you forget your password or lose access to your account, you may initiate a recovery process. This process may involve additional verification steps to authenticate your identity.
You may choose to deactivate or delete your account at any time through your account settings. Please be aware that upon deletion, all data associated with your account will be permanently lost. We advise backing up any vital data before proceeding with account deletion.
By signing up for an account with Delalify, you consent to receive communications from us via SMS, email, and other channels related to your use of our services. These communications are essential for providing you with updates, notifications, and information pertinent to your account and our services.
We provide opt-out mechanisms for all types of messages we send, whether essential or promotional. Each message will include clear instructions on how to unsubscribe or manage your communication preferences. For essential messages, opting out may affect your ability to use certain features of our services.
All messages sent by Delalify will clearly identify the sender as "Delalify" to ensure transparency and trust. An example of an SMS from Delalify is as follows:
Delalify: Your OTP code is 1234. Do not share it with anyone. Reply STOP to opt-out. HELP for help.
It is your responsibility to ensure that the contact information you provide is accurate and up-to-date. You should regularly check your email and SMS for communications from us to stay informed about important updates and changes.
We respect your privacy and are committed to protecting your personal information. Our communications will comply with our Privacy Policy, and we will not share your contact information with third parties for marketing purposes without your explicit consent.
You can manage your communication preferences through your account settings at any time. This includes opting in or out of non-essential messages and updating your contact information.
By continuing to use our services, you acknowledge and agree to the terms outlined in this Messaging and Communication section. For any queries or specific concerns regarding our communication practices, please contact our customer success team at wecare@delalify.com.
You are solely responsible for any information, data, text, graphics, videos, or other materials you upload, post, or share using our services ("User Content"). You must own or have all necessary permissions to use and authorize the use of your User Content. By posting or sharing, you grant us a worldwide, royalty-free, non-exclusive, and transferable license to use, reproduce, distribute, and display your User Content to operate, promote, and improve our services.
You must ensure your User Content is accurate, of high quality, and legal. We do not verify, endorse, or claim ownership of User Content but reserve the right to remove or modify content that violates our Terms or policies. Avoid posting sensitive personal information and engage respectfully with others to prevent harassment or discrimination. Violations may lead to account termination.
If your User Content infringes on intellectual property rights or violates content guidelines, report it to us for review and potential action, including removal or account suspension. While we take measures to protect your content, maintaining appropriate backups is your responsibility. We are not liable for loss, corruption, or breach of data.
We may include links to third-party websites or feature third-party content, which are governed by their own policies and not endorsed by us. User Content may also be used in our advertisements and promotions without compensation to you.
Any feedback, comments, or suggestions you provide about us or our services are welcome. We may use such feedback without obligation to you.
We work tirelessly to provide innovative and reliable services that meet your needs. By utilizing our services, you agree to the following terms and conditions that govern your interaction with our platforms and products.
We strive to maintain the availability and functionality of our services. However, we do not guarantee uninterrupted or error-free service. We may suspend, modify, or discontinue services at any time without notice. We are not liable for any loss or damage resulting from service interruptions. We may also impose usage limits or restrictions on certain services. We will notify you of any significant changes to our services.
We regularly update and enhance our services to improve performance, security, and user experience. You may need to install updates or patches to access new features or maintain service compatibility. While updates are intended to enhance service quality, they may occasionally cause issues. We are not liable for any loss or damage resulting from updates. We may also discontinue support for outdated versions of our services.
We provide customer support to assist with service-related inquiries, technical issues, and account management. Our support team is available through various channels, including email, chat, and phone. We aim to respond promptly to your queries and provide effective solutions. However, we do not guarantee immediate or 24/7 support unless otherwise specified.
Some services may require payment, either through subscription plans, one-time fees, or usage-based charges. By using paid services, you agree to our pricing and payment terms. We may offer free trials or discounts, which are subject to specific conditions. You are responsible for paying all fees associated with your use of paid services. Failure to pay may result in service suspension or termination. We may also change our pricing or payment terms at any time, with notice to you. If you disagree with the changes, you may cancel your subscription.
To enhance your experience and facilitate seamless transactions, we offer you the option to save your payment method details for future use, including subscription payments and unscheduled top-ups. Saving your payment method is entirely optional and requires your explicit consent. During the payment process, you will be presented with a checkbox labeled "Save my payment method for future use", which you can select to opt-in.
By choosing to save your payment method, you agree to the following:
Authorization of Payments: You authorize Delalify to initiate payments on your behalf for specified transactions, which may include recurring subscription fees and unscheduled top-up charges.
Timing and Frequency of Payments:
Determination of Payment Amounts: The amounts charged to your saved payment method will be based on:
Cancellation Policy:
Consent for Offline Charges: By saving your payment method, you consent to us charging your saved payment method even when you are not actively using our website or app, solely for the purposes outlined above.
Data Security:
Opt-Out and Data Removal:
User Responsibility:
By opting in to save your payment method, you acknowledge that you have read and agree to these terms regarding the storage and use of your payment information.
To process payments securely and efficiently, we utilize third-party payment processors, namely Stripe and Paystack, depending on your geographical location. These trusted payment gateways are responsible for collecting, processing, and storing your credit card and other payment information.
Stripe: If you are located in a country supported by Stripe, your payment transactions will be processed by Stripe or its affiliates. Stripe's services are governed by their own Stripe Services Agreement and Stripe Privacy Policy. We recommend reviewing these documents to understand how your payment information is handled.
Paystack: For users located in Ghana, payments will be processed by Paystack or its affiliates. Paystack's services are subject to their Terms of Service and Privacy Policy. Please review these policies to learn about their data handling practices.
Direct Transmission: When you make a payment, your credit card or payment information is transmitted directly to Stripe or Paystack over secure, encrypted connections (SSL/TLS). We do not collect or store your full credit card details on our servers.
Compliance with Standards: Both Stripe and Paystack are PCI-DSS (Payment Card Industry Data Security Standard) compliant, ensuring that your payment information is handled securely in accordance with industry standards.
Acceptance of Third-Party Terms: By initiating a payment, you agree to be bound by the terms and policies of the respective payment processor (Stripe or Paystack), including their privacy practices and handling of your personal data.
Data Protection: Your payment information will be used solely for the purposes of processing transactions authorized by you. Any additional information required by the payment processors will be subject to their own privacy policies.
Disputes and Liability: We are not responsible for any errors or breaches that occur on the part of Stripe or Paystack. Any disputes arising from payment processing should be directed to the respective payment processor.
While we do not store your full credit card details, we may receive limited information from Stripe or Paystack necessary to fulfill your orders and comply with legal obligations. This may include:
Your payment information may be transferred to and processed in countries other than your country of residence, including the United States and countries within the European Economic Area (EEA). These jurisdictions may have data protection laws that are different from those in your country. By providing your payment information, you consent to such transfers.
We implement appropriate technical and organizational measures to protect the limited payment information we receive. However, we cannot guarantee absolute security, and any transmission of data is at your own risk.
We reserve the right to change our payment processors or amend this section as necessary. Any significant changes will be communicated to you via email or through our services.
If you have any questions or concerns regarding the collection and processing of your payment information, please contact us at wecare@delalify.com.
We take security seriously and implement measures to protect your data and privacy. However, no system is entirely secure, and we cannot guarantee absolute protection against unauthorized access, data breaches, or cyber threats. You are responsible for maintaining the security of your account, including safeguarding your password and personal information. If you suspect unauthorized access to your account, contact us immediately.
Our services are designed to enhance your productivity, creativity, and connectivity. By using our platforms and products, you acknowledge and accept the terms outlined in this document. We appreciate your trust in us and are committed to delivering exceptional services that meet your expectations.
The services, products, and content provided by us are delivered with a strong commitment to quality and accuracy. However, it is important for users to understand the following:
General Information: All content, services, and products offered by us are intended for general informational purposes only and should not be considered as professional advice or definitive guidance.
No Warranty: Our services, products, and content are provided "as-is" and "as-available" without any guarantees. This means we do not offer warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property.
Limitation of Liability: We, including our officers, directors, employees, affiliates, or agents, will not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your use of, or inability to use, our services, products, or content, even if we have been advised of the possibility of such damages.
Third-Party Links: Some of our services or content may include links to third-party websites or resources. We do not control these third-party entities and are not responsible for their content, policies, or practices.
Updates and Modifications: The technological landscape is ever-changing, and we strive to update our content and services accordingly. However, we cannot guarantee the real-time accuracy or completeness of any information provided.
Data Transmission Risks: Despite our efforts to secure our platforms, the transmission of information over the internet can never be entirely secure. Any data transmission to our site is at your own risk.
Errors and Omissions: Our platforms may occasionally contain errors or omissions related to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any inaccuracies and to change or update information or cancel orders if any information on our platforms is incorrect at any time without prior notice.
Indemnification Clause: You agree to indemnify, defend, and hold us harmless from any claims, damages, liabilities, costs, or expenses (including legal fees) arising from your use of our services or violation of this Disclaimer.
By using our services, products, or accessing our content, you acknowledge and agree to the terms stated in this Disclaimer. For specific concerns or clarifications regarding our offerings or this Disclaimer, you are encouraged to contact us directly.
Initiation by User: Users are entitled to terminate their account or stop using our services at any given time. If a user decides to terminate, they should properly close their account through the provided features on our platform.
Initiation by Us: We reserve the right to terminate or suspend a user's access to our services, without prior notice, for conduct that we believe:
Upon Termination: When termination takes effect:
Refunds upon Termination: If a user's account is terminated by us for reasons other than violations of these Terms of Service, the user may be eligible for a prorated refund for any unused portion of the services they have paid for, unless stated otherwise in a specific service's terms.
Survival: Provisions of these Terms of Service that by their nature should survive termination shall survive, including but not limited to intellectual property rights, disclaimers, indemnities, and limitations of liability.
Reactivation: If a user wishes to reactivate their account after termination, they may do so if their account was terminated by them and not due to any violations. However, any previously stored data may not be retrievable.
Permanent Ban: In cases where the violations are deemed severe by us, the user might be permanently banned from using our services and may not be allowed to register a new account.
Communication: Unless initiated by the user, we will make reasonable efforts to notify the user via the email associated with their account about the termination or suspension and any related details.
By continuing to use our services, users acknowledge and agree to the terms outlined in this Termination section. For any queries or specific concerns regarding account termination, users are encouraged to contact our support team.
Changes to the Terms Periodic Review and Updates: We reserve the right to review, amend, or revise these Terms of Service periodically. Such changes might be due to evolving industry standards, changes in our services, or legal mandates, among other reasons.
Notification of Changes: Should any significant change be made to these Terms, we will provide users with a notification. This could be in the form of an email, an announcement on our website, or a notification within our services.
Effective Date of Changes: Updates to the Terms will become effective on the date they are posted unless otherwise stated. If a specified effective date is provided, the changes will become binding on that date.
User's Responsibility: It remains the user's responsibility to regularly review the Terms of Service. Continuation of using our services after any revisions indicate the user's acceptance and agreement to be bound by the modified Terms.
Disagreement with Changes: If a user disagrees with the revised Terms, they must discontinue their use of our services and, if applicable, deactivate their account. Continued use of the services will indicate the user's acceptance of the updated terms.
Archival of Previous Versions: For transparency, we may retain and display archived versions of the Terms of Service. Users can request to view older versions to understand the changes made over time.
Exceptions: In certain situations, and where permitted by law, we may introduce immediate changes to the Terms without prior notice. Such instances might be rare and would often be in response to unforeseen regulatory changes or other emergencies.
Queries on Updates: Users are encouraged to reach out to our support or legal team for any clarifications on updates to the Terms. We're committed to ensuring that our users fully understand any changes and their implications.
By continuing to use our services, users acknowledge and agree to any changes made to these Terms. If any part of the updated Terms is unclear or raises concerns, users are encouraged to consult with legal professionals and to communicate their concerns to us before proceeding further.
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