Delalify Privacy Policy

Effective Date

This Privacy Policy is effective as of May 24th 2024.

At Delalify, we are committed to respecting your privacy and protecting your personal data. To provide you with the best possible experience and to continually improve our services, we collect various types of information, including:

Personal Information

• Account Information: When you create an account with Delalify, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Nationality
  • Other information to verify your identity or to comply with legal requirements.

• Billing Information: In cases where you make purchases or subscribe to premium services, we may collect additional billing information, such as:

  • Credit card or payment method details
  • Billing address

• User Profile: You may choose to provide additional personal information in your user profile, such as a profile picture or additional contact details.

Automatically Collected Information

• Device Information: We collect device-specific information, including:

  • IP address
  • Device type (e.g., smartphone, tablet, computer)
  • Operating system version
  • Unique device identifiers

• Usage Information: We gather data related to how you interact with our software and services, including:

  • Pages visited
  • Features used
  • Date and time of interactions
  • Clickstream data

• Log Information: Our servers automatically record information when you use our services, including:

  • Details of your interactions with our services
  • Error reports
  • Usage Data

Cookies and Similar Technologies

We utilize cookies and similar tracking technologies to enhance your experience on our website and software. Cookies are small text files stored on your device that enable us to recognize your preferences and provide a more personalized experience. These technologies also help us collect data for analytics and advertising purposes.

• Types of Cookies:

  • Essential Cookies: These are necessary for the proper functioning of our services, such as maintaining your session and enabling secure logins.
  • Performance Cookies: These cookies help us understand how you interact with our website and software, allowing us to improve performance and user experience.
  • Functional Cookies: Functional cookies enhance the usability of our services by remembering your preferences and settings.
  • Advertising and Targeting Cookies: These cookies allow us and our advertising partners to deliver relevant content and ads based on your browsing behaviour.

• Cookie Management: You can control and manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

Third-Party Data

We may receive data from third-party sources, including:

• Social media platforms when you use social media to log into our services.
• Service providers that assist us in analytics, marketing, and advertising.

Payment Processing and Analytics

Depending on your location, we utilize either Stripe or Paystack for payment processing, analytics, and other essential business services. These trusted third-party providers may collect and process personal data, including:

• Transactional information
• Device identifiers
• Data collected through cookies and similar technologies

This information is used to:

• Facilitate secure payment transactions
• Detect and prevent fraud
• Enhance authentication processes
• Conduct analytics to improve service performance

Both Stripe and Paystack are committed to data privacy and security. They use the collected information solely to operate and improve the services they provide to us and to comply with legal obligations.

For more detailed information about their data practices, please refer to:

• Stripe Privacy Policy
• Paystack Terms

We ensure that all data shared with these providers is handled in accordance with this Privacy Policy and applicable data protection laws.

Please be assured that we handle all collected information in accordance with this Privacy Policy and applicable laws.

At Delalify, we take privacy seriously, and we are committed to using your information responsibly to provide you with the best possible experience. Below, we detail how we use the information we collect:

Personal Information

• Account Information We use the personal information you provide during account creation for the following purposes:

  • User Authentication: To verify your identity when you access our services.
  • Communication: To send important service-related messages, including updates, security alerts, and account notifications.
  • Customer Success: To assist you with inquiries, requests, and technical issues.
  • Personalization: To personalize your experience, including recommending content, features, and offers tailored to your preferences.
  • Marketing: With your consent, we may send you promotional emails, newsletters, and special offers. You can opt out of these communication at any time.

• Billing Information If you make purchases or subscribe to premium services, we use your billing information for:

  • Payment Processing: To process transactions and facilitate your purchases.
  • Billing and Invoicing: To generate invoices and receipts.
  • Customer Success: To address billing-related inquiries.

• User Profile Your user profile information may be used for:

  • Enhanced User Experience: To personalize your profile and improve user engagement.
  • Community Interaction: To facilitate interactions with other users (e.g., forums or social features).

Automatically Collected Information

• Device Information We use device information for:

  • Technical Improvements: To optimize our services for different devices and operating systems.
  • Security: To monitor and detect fraudulent or unauthorized activities.

• Usage Information We analyze usage data for:

  • Service Enhancement: To improve the functionality, features, and content of our software and services.
  • User Behavior Analysis: To understand how users interact with our services and identify areas for improvement.
  • Personalization: To provide content and recommendations tailored to your preferences.

• Log Information Log information helps us:

  • Service Maintenance: To diagnose and resolve technical issues.
  • Security: To detect and prevent security threats and unauthorized access.
  • Compliance: To fulfil legal and regulatory obligations.

Cookies and Similar Technologies

Cookies and similar technologies serve the following purposes:

• Authentication: To keep you logged in and provide access to secure areas.
• Analytics: To gather data on website and software usage for performance monitoring and optimization.
• Personalization: To remember your preferences and customize your experience.
• Advertising: To deliver relevant ads based on your interests and behaviour (where applicable).

Please note that you can manage your cookie preferences through your browser settings.

Third-Party Data

If we receive data from third-party sources, we use it for:

• User Verification: To confirm your identity when you use third-party login options.
• Analytics: To assess user demographics and behaviour to improve our services.
• Marketing: To provide you with tailored content and offers based on external data sources (where applicable).

Rest assured that we handle all information with utmost care, in accordance with this Privacy Policy and applicable laws.

We take your privacy seriously and are committed to protecting your information. However, there are instances where we may need to share your information with third parties. Here's a detailed breakdown of how and why we disclose your information:

Service Providers

We may share your information with trusted third-party service providers who assist us in delivering and improving our services. These service providers may include:

• Hosting Providers: To host our website and software.
• Data Analytics Partners: To help us analyze user behavior and improve our services.
• Marketing and Advertising Partners: To assist in delivering personalized content and advertising.

We ensure that these service providers adhere to strict confidentiality and security standards to safeguard your data.

Legal Obligations

There may be situations where we are legally obligated to disclose your information. These circumstances include, but are not limited to:

• Compliance with Laws: To comply with applicable laws, regulations, or legal processes.
• Protection of Rights: To protect our rights, privacy, safety, or property and to prevent fraud, security breaches, or other harmful activities.
• Enforcement of Policies: To enforce our terms of service, including investigation of potential violations.

Business Transactions

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will take steps to ensure the protection of your data during such transactions, and you will be notified if your information is subject to any material changes in ownership or use.

User Consent

In certain instances, we may share your information with third parties with your explicit consent. For example, if you choose to connect your Delalify account to a third-party service or application, we may share data with that service or application as per your authorization.

Anonymized and Aggregated Data

We may use anonymized and aggregated data that cannot be linked back to individual users for various purposes, including:

• Analytics: To understand user behavior and preferences.
• Market Research: To identify trends and opportunities.
• Reporting: To provide insights to partners and stakeholders.

Rest assured that when sharing your information, we prioritize the security and confidentiality of your data. We do not sell or rent your personal information to third parties for marketing purposes.

We believe in empowering you to control your personal information. Here, we provide a detailed overview of the choices you have regarding the collection and use of your data:

Access, Correction, and Updating of Your Information

You have the right to access, correct, and update your personal information held by Delalify. You can do this in the following ways:

• Account Settings: Most of your account information can be reviewed and updated directly through your account settings on our platform.
• Contact Us: If you encounter any difficulties updating your information or need assistance, you can contact our customer success team at wecare@delalify.com. We will respond to your requests promptly.

Opt-Out of Communication

You have the option to opt out of receiving certain communication from us, including:

• Marketing Communication: If you no longer wish to receive marketing emails, newsletters, or promotional materials from Delalify, you can opt-out by following the unsubscribe instructions provided in the communication or by contacting us at wecare@delalify.com. Please note that even if you opt out of marketing communication, you may still receive important service-related messages, such as account notifications and security alerts.

Data Deletion

You have the right to request the deletion of your personal information under certain circumstances. To request the deletion of your data, please contact us at wecare@delalify.com. We will review your request and take appropriate action, considering our legal obligations and the need to retain certain information for legitimate purposes.

Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers offer options to block, delete, or disable cookies. However, please be aware that some features of our services may be affected if you choose to disable certain cookies. For more information on managing cookies, refer to our Cookie Policy.

Third-Party Connections

If you have connected your Delalify account to third-party services or applications, you can manage those connections by reviewing your account settings. You have the option to revoke third-party access at any time.

Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. To make a data portability request, please contact us at wecare@delalify.com.

Account Closure

If you no longer wish to use our services, you can request the closure of your account. Upon account closure, your personal information will be securely archived or deleted, subject to applicable legal requirements.

Children's Privacy

If you are a parent or guardian and believe that we have collected personal information from a child under the age of 13, please contact us at wecare@delalify.com. We will take appropriate steps to remove the information. We are committed to respecting your choices and ensuring your control over your personal data. If you have any questions or need further assistance with any of the choices mentioned above, please don't hesitate to reach out to our dedicated support team.

Security

We prioritize the security of your personal information and implement robust measures to protect it from unauthorized access, alteration, disclosure, or destruction. Here are some of the key security practices we employ:

Data Encryption

We use strong encryption technologies to secure data during transmission and while it is stored on our servers. This helps to ensure that your personal information is protected from interception and unauthorized access.

Secure Access Controls

Access to personal information is strictly limited to authorized personnel who have a legitimate business need to access the data. We enforce strict password policies, two-factor authentication, and role-based access controls to minimize the risk of unauthorized access.

Regular Security Audits

We conduct regular security audits and continuous monitoring of our systems to identify and address potential security vulnerabilities. These audits help us to stay ahead of emerging security threats.

Compliance with Standards

We adhere to internationally recognized security standards and regulations to ensure that our security practices meet or exceed industry benchmarks. This includes compliance with data protection laws such as the General Data Protection Regulation (GDPR).

Incident Response

We have a comprehensive incident response plan in place to quickly address any security breaches or data leaks. In the event of a security incident, we are prepared to take immediate action to mitigate the impact and notify affected users in accordance with legal requirements.

User Education

We believe in empowering our users with the knowledge to protect their own data. We provide resources and training on best practices for data security and privacy.

Notification of Changes

When we make material changes to this Privacy Policy, we will provide notice to our users. Notice may be provided in one or more of the following ways:

• Email Notification: If you have provided us with your email address, we may send you an email notification with a summary of the changes and a link to the updated Privacy Policy.
• Website Announcement: We will prominently post a notice on our website, https://delalify.com, informing users of the changes. This notice will be visible to all visitors.
• In-App Notification: If you use our mobile application, we may display an in-app notification informing you of the changes when you open the app.

Review of Changes

We encourage all users to review any updates or changes to our Privacy Policy carefully. By continuing to use our services after the effective date of the updated Privacy Policy, you signify your acceptance of the revised terms.

Opt-Out of Changes

If you do not agree with any changes to this Privacy Policy and you no longer wish to use Delalify's services, you have the option to request the closure of your account. Please contact us at wecare@delalify.com if you wish to close your account.

Retention of Previous Versions

We retain copies of prior versions of this Privacy Policy for your reference. If you wish to access previous versions, please contact us at contact@delalify.com.

Effective Date

The effective date of the most recent version of this Privacy Policy will be clearly indicated at the top of the policy document.

Contact Information

If you have any questions or concerns about changes to this Privacy Policy or any other privacy-related matters, please contact us at contact@delalify.com. We are here to assist you and address any inquiries you may have.

Your feedback, questions, and concerns are important to us. We offer multiple avenues for you to reach out to us and get the assistance you need:

General Inquiries

For general inquiries, questions, or information related to our services, please don't hesitate to contact our dedicated customer success team at:

• Email: wecare@delalify.com / support@delalify.com

Data Privacy and Security

If you have concerns or inquiries about data privacy, security, or compliance, our Data Protection Officer (DPO) is here to assist you. You can reach the DPO at:

• Email: secure@delalify.com Please include "Data Privacy Inquiry" in the subject line of your email to ensure your inquiry is directed to the DPO.

Reporting Concerns

If you believe there has been a breach of your privacy, a security incident, or a violation of our Privacy Policy, please report it to us immediately at:

• Email: contact@delalify.com We take such reports seriously and will investigate and address the matter promptly.

Your satisfaction and privacy are important to us. If you have any questions or need assistance, please do not hesitate to contact us using the contact information provided above. We are here to help.

Your privacy is of utmost importance to us at Delalify, and we are committed to ensuring that you have complete control over your data. This section provides a detailed explanation of how we handle consent on our website, https://delalify.com:

Consent for Data Collection

We highly value your privacy and always seek your explicit consent when collecting your personal data. Here's how we manage consent:

• Cookie Consent Banner: Upon your initial visit to our website, you will encounter a prominent cookie consent banner. This banner provides comprehensive information about the types of cookies we use, their purposes, and how you can manage your cookie preferences. You have the option to either accept all cookies or customize your preferences based on your consent.
• Explicit Consent for Sensitive Data: In situations where we may collect sensitive data, such as for specific services or promotions, we go the extra mile to obtain your explicit consent before proceeding. We present clear and understandable information about the data being collected, its purpose, and your rights in granting consent.

Withdrawal of Consent

We understand that your preferences may change, and we respect your right to withdraw your consent at any time:

• Cookie Preferences: If you initially consented to the use of cookies but later decide to change your preferences, you can easily do so by accessing your cookie settings. We provide a straightforward mechanism for you to manage your cookie choices.
• Email Communication: If you have subscribed to our newsletter or promotional emails, you can unsubscribe at any time. Each email we send includes an "Unsubscribe" link, allowing you to easily opt out of receiving further communication.

Age of Consent

For users below the age of consent in their respective jurisdictions (e.g., under 16 in the EU or under 13 in the US), we require parental or guardian consent before collecting any personal data. We take extra precautions to verify the age of users and obtain the necessary consent when applicable.

Revoking Consent

You have the right to revoke your consent for the processing of your personal data. If you wish to do so or have any questions about consent and data privacy, please reach out to us via our contact information provided in Section 8, "Contact Us."

Continued Use as Consent

By continuing to use our website and services, you signify your ongoing consent to the practices outlined in our Privacy Policy, including data collection, usage, and storage. If you disagree with any aspect of our Privacy Policy or do not consent to specific data processing practices, please discontinue your use of our website and services.

Consent Records

We maintain records of your consent to ensure compliance with data protection regulations. These records include the date and time of consent, the specific consent language presented to you, and any subsequent changes to your consent preferences.

Questions About Consent

If you have any questions or concerns regarding your consent, and how it is obtained, managed, or revoked, please do not hesitate to contact us using the information provided in the section, "Contact Us." We are here to assist you and address any inquiries you may have.